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The 2025 Customer Futures Wrap Up
Your favourite posts from the last 12 months, and a huge Thank You to the Customer Futures Network
Dec 18
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Jamie Smith
4
Most Popular
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'Customer Wallet Present' won't just transform digital banking, it's going to revolutionise the digital economy
Apr 10
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Jamie Smith
1
1
eIDAS2 is a €Bn opportunity staring us in the face - but most people can't see it
Aug 14, 2024
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Jamie Smith
15
2
3
The End of Clicks: What Happens When AI Agents Become Your Customers (Part 1)
Apr 17
4
1
Is LinkedIn a massive digital ID network hiding in plain sight, and The New (Travel) Agents
Mar 6
1
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Discussions
LONDON TONIGHT: Customer Futures Christmas Drinks... and the new AI Agents meetup
Why not come along tonight to our annual Christmas drinks event, and check out our new 'Trusted Agents' meet-up in the afternoon
Dec 10
1
Do you really want things to be hyper-personal…including pricing?
Plus: ChatGPT gets ads, and it’s as problematic as you’d expect... and much more
Dec 4
4
1
18M travellers and counting - the Indian passenger wallet making 75M people smile
Digi Yatra is taking off across India with its seamless traveller app and portable verifiable credentials
Nov 27
2
1
Customer Futures Christmas Drinks... and a new 'Trusted Agents' meetup - 10th December
Our annual Christmas drinks event, plus a new AI Agent meetup... join us to talk about all things Personal Agents, digital ID and the new customer…
Nov 20
1
Uncheck this box if you don’t want us to not message you
Plus: It’s time for the Great Customer Reset... and much more
Nov 13
1
A wolf in sheep’s clothing? Zuck just kicked the AI platforms off WhatsApp
Plus: Agentic commerce 'cat and mouse' just got real - and Amazon is not happy
Nov 6
3
2
The new vital AI fraud signal: ‘Customer Present’ vs. ‘Customer NOT Present’
Plus: Rethinking employee password resets with the EUDI Wallet
Oct 30
1
Fixing the £5.5bn crisis in UK social care - one digital passport at a time
How one woman is pioneering a new digital, portable profile for care workers… and fixing the UK care system while she’s at it
Oct 23
Making sense of UK Digital ID: a new Customer Futures Conversation
Welcome to the first in a new series of expert conversations about digital ID, digital wallets and Personal AI
Oct 16
2
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